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Digital Customer Management

A proprietary technology-based value proposition ensuring outstanding Customer Engagement performance, AlmavivA do Brasil addresses private enterprise and public sector business process needs, and is an ideal partner for the efficient, effective and flexible management of customer-care processes.

Set up in 2006, AlmavivA do Brasil has become one of the top 10 CRM operators on the Brazilian market and today with over 29,000 workers on its payroll and a distinctive recruitment approach which seeks out diverse cultures, a wide array of intelligence types and varied professional backgrounds, it is a crucial employment provider for the sector.

Digital Customer Management

Digital Customer Management “made in Italy” for the Latam market

A strategic asset of Almacontact value proposition is the innovative Almawave proprietary technology for natural language-based customer interaction interpretation, boosting customer interaction, raising customer satisfaction and optimizing the operational customer-experience-management processes. Contact-center operators become proficient in handling individual issues as a result of the enhancement of unstructured data and the integrated surveillance of all communication channels.

Set up in 2014 and based in Bogotá, the company deals on the Spanish-speaking South-American countries and exports the fruits of the team efforts between AlmavivA Contact, a major player on the Italian CRM market, and AlmavivA do Brasil, a firm which has rapidly soared to become one of the top CRM operators on the Brazilian market and one of the most vital employment providers n the sector.

Digital Customer Management “made in Italy” for the Latam market

Digital Customer Management “made in Italy” for the European market

First set-up in 2016, AlmavivA Services offers a broad and innovative range of value-added services for Customer Relationship-Management, fulfilling sector requirements within the European Union.

The Company goal is to develop a successful customer-experience strategy for its customers on the European markets for the TelCo & Media, Energy & Utilities, Government, Financial Services, Transportation & Logistics Industries.

Digital Customer Management “made in Italy” for the European market

Digital Customer Management “made in Italy” for the European market

AlmavivA Tunisie offers an innovative value proposition for IT solutions and Customer Relationship Management services to top customers within the TelCo & Media, Transportation, and Services Industries in the Tunisian marketing and French-speaking Countries within the Mediterranean Area.

Leader on target markets in the Region since 2002, when the Company was established, AlmavivA Tunisie nowadays manages one of the largest service contract in Tunisia, TunisAir Contact Center full outsourcing.

Digital Customer Management “made in Italy” for the European market